Account info
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
About the coffee
What coffee beans do you use?
Our coffee is made from a carefully balanced blend of Arabica and Robusta beans, sourced from organically farmed estates.
What's the difference between your roasts?
Espresso: bold and confident, with depth and a long, steady finish.
Light Roast: light and elegant, with notes of vanilla and elderflower.
Medium Roast: balanced and expressive, with notes of strawberry and raspberry.
Dark Roast: deep and well-rounded, with warm notes of hazelnut and dark chocolate.
Espresso Decaf: smooth and composed, with a gentle finish — decaffeinated using water only.
Can I choose between whole beans and ground coffee?
Yes, for every product you can choose between whole beans or ground coffee when ordering.
How is the Espresso Decaf decaffeinated?
Our Decaf is decaffeinated using water only, with no chemical solvents, so the beans keep their natural character.
What's included in The Monroe Box?
The Monroe Box contains our full collection in five 250g pouches: Espresso, Espresso Decaf, Light Roast, Medium Roast, and Dark Roast.
Do you also supply hospitality businesses or B2B customers?
Yes, we're happy to help with business and hospitality orders personally. Call us, book a meeting, or email partners@mrmonroe.com.
Orders, shipping & returns
Can I return my order if the packaging has already been opened?
No. To guarantee quality and food safety, we don't accept returns of opened coffee packaging. Something wrong with your order (damaged, wrong item)? Email us at cheers@mrmonroe.com — in most cases you won't need to send anything back.
How many days do I have to return an item?
For accessories and merchandise (like our caps), you have 14 days after receiving your order, provided the item is unused and in its original packaging. Unopened coffee packaging can also be returned within 14 days; opened packaging cannot.
How do I request a return?
Email cheers@mrmonroe.com with your order number and a short description. We'll send you the return instructions.
Who pays for return shipping?
Return shipping costs are at your own expense, unless the item is damaged or the wrong item was delivered — in that case, we cover the cost.
My package arrived damaged, what now?
Email cheers@mrmonroe.com within 14 days with your order number and, if possible, photos of the damage. We'll find a suitable solution right away.
Can I still cancel my order?
Yes, up to 15 minutes after placing your order. Email cheers@mrmonroe.com immediately with your order number. After that, your order is already being processed and can no longer be cancelled.
What are the shipping costs and delivery times?
Netherlands: €5.95 (free from €75), 1-2 business days.
Belgium & Germany: €7.95 (free from €75), 2-4 business days.
Rest of EU: €9.95 (free from €100), 2-5 business days.
International: €17.95, 5-10 business days.
My order hasn't arrived, what should I do?
Email cheers@mrmonroe.com with your order number, and we'll look into it for you.
